FREQUENTLY ASKED QUESTIONS

CONTACT US

EMAIL

info@Shirtsbargain.com

PHONE

1-909-295-7067

FAX

1-909-295-7067

HOURS

Mon– Fri, 8:00 AM – 5:00 PM PST

MAIL & MERCHANDISE RETURNS

2330 S. Archibald Avenue
Ontario, CA 91761

ORDERS & SHIPPING

HOW CAN I PLACE AN ORDER?

Place an order online or by phone 1-909-295-7067 to speak with one of our customer service representatives. Normal cut off time for same day shipping on blank products is 12:00 PM local standard time, pending on stock availability and payment approval.

WHEN WILL MY ORDER SHIP AND WHEN WILL IT ARRIVE?

• • We strive to ship your order as quickly as possible. Our products are shipped from 8 warehouse locations nationwide and may take up to 1 to 3 business days to be delivered based on stock availability. Shipping and arrival may be affected by observed holidays or carrier peak periods.
• • Once your package is shipped, you will be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please check the status of your order online under My Account roughly one business day after you have placed your order.

Is there a minimum order?

No minimum order is required to take advantage of our wholesale prices.

How do I get free shipping?

Blank product orders over $99 are eligible for free ground shipping within the Continental United States. Custom decorated orders are not eligible for the free shipping offer.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, and Discover cards. We do not accept international credit cards. To avoid delay in processing your order, the name and billing address entered must match exactly as they appear on your credit card statement.

Please note the charge on your credit card statement will be listed as "FAYA, Corporation".

Do you charge sales tax?

We do charge tax, but only in California.

DO YOU SHIP INTERNATIONALLY?

Yes we do. Speak with a customer service representative to find out more about international shipping by calling (888) 988-3580.

RETURNS & REFUNDS

RETURN POLICY

We stand by our products with a 100% money back guarantee. If you do not love your ShirtsBargain purchase, you may return it for a full refund excluding shipping charges. The product must be returned in its original condition, undecorated, and within 10 days of receipt. For a return authorization please contact our customer service department at (888) 988-3580.

• • Returns must be authorized by a ShirtsBargain customer service representative.
• • Returns without a return authorization number will not be accepted.
• • Shipping charges are not refundable.
• • Please allow up to 14 business days for refund credit to be processed.
• • Returns must be sent freight pre-paid.

ORDER CANCELLATIONS

Our goal at ShirtsBargain is to ship your order as quickly as possible. Orders may only be cancelled before the product has shipped. If the order has been shipped the return policy would apply. To cancel your order, please call our customer service department at (888) 988-3580 to verify the status of the shipment in real-time. Our business hours are Monday through Friday, 8am-5pm PST.

Custom decorated orders cannot be cancelled once they have been client approved and placed into production.

PRODUCT & SERVICE INFORMATION

ADDITIONAL INFORMATION: CAP SIZES

• • One Size Fits Most sizing is approximately 6 7/8" to 7 5/8"
• • Youth Size sizing is approximately 6 1/8" to 7 1/8"
• • Flexible Fit in LXL sizing is approximately 7 1/8" to 7 3/4"
• • Flexible Fit in SM sizing is approximately 6 7/8" to 7 3/8"

EMBROIDARY DECORATION AREA ON CAPS ARE APPROXIMATELY:

• • Front: 4 1/2 Inches Wide X 2 1/4 Inches High
• • Back: 4 Inches Wide X 1 1/4 Inches High
• • Side: 2 1/2 Inches Wide X 1 1/2 Inches High
• • Sun Visors: Front: 3 1/2 Inches Wide X 1 1/4 Inches High

APPAREL GENERAL SIZE GUIDE (FOR CHEST MEASUREMENT)